Have you been in a situation where a salesperson, vendor, or retailer is flatly refusing to honor what you believe is your legitimate and reasonable request? In this video, Social Strategist Barron Cruz lays out a strategy to successfully work through such a dilemma and uses as an example his recent run-in with an uncooperative Uber driver who was unwilling to swing through the McDonald's drive-through lane. The natural tendency is to react to this type of dispute by getting angry, blowing up and defining the issue as a test of wills between you and the other party. This escalates the predicament to a defensive battle of egos, and the result is unsatisfying, even if you get your way. Instead, these steps should be followed in pursuing a quiet, yet positive resolution: ---Maintain a calm, confident, yet thoughtful demeanor and voice tone. ---In a low-key, matter of fact manner, discuss the specific action you intend to take if their refusal continues; for example, you will have to review the matter with the supervisor, or report it to the corporate office as a formal complaint, or even contact the Better Business Bureau. ---This demonstrates that you do have leverage in the incident, and you do not intend to let it drop. ---Always acknowledge that the decision is in the hands of the employee, but reiterate that they do have options. The best and most logical option would be to satisfy you as the customer. ---This will allow you to exert influence on the situation without creating a field of conflict with the other party.
I MAILED MYSELF to Ryan ToysReview and it WORKED! It Gone WRONG to McDonalds Toys 2 - skit (FunTV)
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